Customer Care

Shipping

Most orders are dispatched the same or next business day however please allow 24-48 hours to process. We do not ship Saturdays, Sundays or Holidays. Shipping Confirmation will be emailed as soon as your order has been sent.

 SHIPPING WITHIN AUSTRALIA – $12 Express Post 

Australian orders placed after 3pm will not be sent until the next business day.

She Made Me orders within Australia are sent by Australia Post Express service. Once your parcel has dispatched a tracking number will be emailed so you can follow your delivery process.

Although this is an overnight service, parcels can be delayed due to matters out of our control.
For orders placed in Metro areas, please allow up to 2-3 days.
For orders placed in Rural areas, please allow up to 3-5 days.

INTERNATIONAL ORDERS – $30 to the US and $40 for all other International orders

International orders placed after 12 PM will not be sent until the next business day.

She Made Me international orders are sent via DHL Express Courier.

Once your order has dispatched you will be emailed a tracking number, with this your full delivery process will be trackable.

A signature is required upon delivery, if DHL have an unsuccessful delivery attempt, they will be in touch to arrange redelivery. Please note if DHL are unable to reach you, your parcel will be returned to Australia and can only be redelivered at your own expense.

Please allow 3-7 business days for your parcel to arrive.

DHL is unable to deliver to PO Boxes.

Please note that She Made Me will not be responsible for any customs or import charges and delivery time excludes custom clearance delays.

Once your order has been shipped and you have received your tracking number please contact DHL for any delivery enquiries, She Made Me is no longer responsible once your order has shipped.

International shipping may incur duties and taxes in some countries. Please check with your local customs regarding duties and taxes in your country. She Made Me is not liable for these duties and taxes and if the order is returned to sender the duties and tax charges will be deducted from the order payment if it needs to be reversed.

Returns & Refund Policy

 

NO REFUNDS OR EXCHANGES ON SALE ITEMS.

She Made Me does not offer refunds on styles because of change of mind but are more then happy to exchange for another style, size or colourway.

We offer free return shipping for items being exchanged within Australia, you will just need to cover for the shipping back to us.

Free return shipping is not offered to international customers. We are always happy to help with sizing enquires to prevent the need to exchange. We understand this process gets expensive and we would like to avoid these extra costs for you.

Please email customerservice@shemademe.com.au your name and order number, stating why you wish to exchange your item. We will reply with detailed instructions, return address and arrange for it to be processed as soon as possible.

All items to be exchanged need to returned within 7 days of receiving your goods. Once we have received the item for exchange, please allow another 5 business days for your exchange to be processed and re-sent.

No refunds will be given.

She Made Me styles are made in limited numbers and we cannot guarantee that all sizes and styles will be available at the time of exchange. If the style or size you require is unavailable you will be issued a store credit to be used within 12 months of issue.

Items to be exchanged must –

Be in original condition, unworn, unwashed with all original tags still attached.

For Swimwear, the hygiene sticker MUST remain in original condition and not removed, replaced or altered. She Made Me will not accept exchanges if the hygiene sticker has been removed or altered.

All of our styles are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’.

Please follow the care instructions on your She Made Me styles to prolong the life of your garment.

Email customerservice@shemademe.com.au if you believe your garment is faulty so we can offer you a replacement or store credit as soon as possible.

Please note – She Made Me will not cover the return postage costs, these are at your own expense. We are also not responsible or accountable for garments being returned. We advise to use trackable services and email Customer Service with your tracking number.

If you have any other customer service enquiries please email customerservice@shemademe.com.au

Copyright 2017 She Made Me   |   Website By Smack Bang Designs

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